Terms of service

Terms of service GENERAL TERMS OF SALE These general terms of sale govern the sale of products marketed by T.C.S. Borgogno S.r.l. through the website www.vinaidelborgo.com. All purchase orders placed following the indicated procedures will be subject to these terms of sale, in compliance with Italian law, particularly Legislative Decree 70/2003 regarding e-commerce and Legislative Decree 206/2005 concerning distance contracts. Any modifications and/or new conditions of sale will be promptly communicated to the customer through publication on the website and will be applicable to purchases made after the date of publication. CONTRACT The contract is considered concluded upon receipt of payment for the order by T.C.S. Borgogno S.r.l., after verifying the accuracy of the provided data. By submitting the order form, the customer confirms their knowledge and acceptance of these General Terms of Sale and the additional information contained on the website www.vinaidelborgo.com, including the privacy policy. PAYMENT METHODS Each order will be properly accounted for by issuing a regular payment receipt or an invoice upon specific request. All prices displayed are not included as customary in US of additional taxes. Payment must be made at the time of the electronic order using Credit Card, PayPal, or Bank Transfer. DELIVERY TERMS Upon confirmation of the purchase order and successful payment transaction, T.C.S. Borgogno S.r.l. will proceed to ship the purchased goods to the address provided by the customer via courier. Dispatch of the orders will be made within 3 to 4 working days from the confirmation of the purchase order and thedelivery would be in US within the estimation of 7/14 days from dispatch. It is your responsibility to ensure that all information provided during the ordering process, including the shipping address, is accurate and correct. Any errors or omissions may result in additional costs and delays. These costs may include, but are not limited to, shipping fees, return shipping fees, and any additional charges levied by the shipping carrier or customs authorities. RIGHT OF WITHDRAWAL Purchases made on the website www.vinaidelborgo.com are subject to the provisions of Legislative Decree 206/05, which guarantees the right of withdrawal from the purchase contract. Conditions of the right of withdrawal: The right of withdrawal is reserved for consumers, as defined by Legislative Decree 206/05, excluding purchases made by retailers or by individuals who purchase for resale to third parties. The customer bears the exclusive cost of returning the goods. Procedure to follow: The customer must communicate their intention to withdraw to T.C.S. Borgogno S.r.l. within 10 days from the date of receiving the ordered goods. The communication can also be sent via fax or email, provided that it is confirmed by registered letter with acknowledgment of receipt (A.R.) within 48 hours, indicating: Order number and date Invoice number Which products are subject to withdrawal (identifying them by item code) The registered letter should be addressed to: T.C.S. Borgogno S.r.l. Piazza Filippi, 5/B 12089 - Villanova Mondovì (CN) VAT number: 02467110041 RETURN PROCEDURE AND TIMELINES IN CASE OF WITHDRAWAL The purchased products must be returned to T.C.S. Borgogno S.r.l. in excellent condition. The products must be shipped in their original packaging, adequately protected to prevent any damage, writing, or alteration. Returns of used or damaged products will not be accepted, even if due to inadequate packaging or carriers. The goods must be shipped by the customer, at their own expense, within 10 days from exercising the right of withdrawal, to the following address: Vinai del Borgo (T.C.S. Borgogno S.r.l.) Via Sant'Agostino, 16/B 12084 - Mondovì (CN) Please specify on the package that pickups are available on the following days and times: From Tuesday to Saturday, from 10:00 to 12:30 and from 15:30 to 19:30 Shipments with recipient-paid charges will not be accepted. Returns shipped using methods other than those indicated above will not be accepted. REFUND PROCEDURE AND TIMELINES T.C.S. Borgogno S.r.l. commits to refund the customer within 10 days from receiving the returned goods, an amount corresponding to the value of the goods as indicated on the invoice. The amount will be credited to the customer's bank account through a wire transfer using the IBAN provided by the customer in the withdrawal communication. The refund will be issued net of shipping costs, as stipulated in these terms of sale and according to the law. WARRANTY AND LIABILITY The company assumes no responsibility for disruptions caused by force majeure or unforeseeable circumstances, such as accidents, thefts, or robberies affecting the courier responsible for delivery, fires, explosions, strikes, lockouts, earthquakes, floods, and other similar events that prevent, in whole or in part, the execution of the contract within the agreed time and manner. The company will not be liable to any party for damages, losses, and costs incurred as a result of non-performance of the contract due to the aforementioned causes, with the consumer being entitled only to a refund of the amount paid. Similarly, the company is not responsible for any fraudulent or unlawful use that may occur by third parties during the payment process of the purchased products if it can demonstrate that it has taken all possible precautions based on the best knowledge and experience at the time. Applicable Law and Jurisdiction Contracts concluded with the company are considered made in Italy and are governed by Italian law. Any disputes relating to the application, execution, interpretation, and violation of purchase contracts made online through the website www.vinaidelborgo.com will be subject to Italian jurisdiction. These general conditions refer, in all respects not expressly provided herein, to the provisions of the Consumer Code. For any disputes arising between the parties regarding this contract, the competent court shall be the court of the consumer's place of residence or domicile if located within the territory of the Italian State. In all other cases, the exclusive territorial jurisdiction is that of the court of Cuneo, excluding any other competing jurisdictions. CONTACTS Email: info@vinaidelborgo.com Phone: 0174320173