Refund policy

RIGHT OF WITHDRAWAL

Purchases made on the website www.vinaidelborgo.com are subject to the provisions of Legislative Decree 206/05, which guarantees the right to withdraw from the purchase contract.

Conditions for the right of withdrawal:

The right of withdrawal is reserved only for consumers, as defined by Legislative Decree 206/05, excluding purchases made by retailers or individuals who purchase for resale to third parties.
The customer bears the exclusive cost of returning the goods.
Procedure to follow:
The communication expressing the intention to withdraw must be sent to T.C.S. Borgogno S.R.L. within 91 days from the date of receiving the ordered goods and can be submitted via fax or email, provided that it is confirmed by registered letter with acknowledgment of receipt (A.R.) within 48 hours, indicating:

Order number and date
Invoice number
Which products should be subject to withdrawal (identifying them by item code)
The registered letter should be addressed to:
T.C.S. Borgogno S.R.L.
Piazza Filippi, 5/B
12089 - Villanova Mondovì (CN)
VAT number: 02467110041
RETURN PROCEDURE AND TIMELINES IN CASE OF WITHDRAWAL
The purchased products must be returned to T.C.S. Borgogno S.r.l. in excellent condition. The products must be shipped in their original packaging, adequately protected to prevent any damage, writing, or alteration.
Returns of used or damaged products (label and packaging included) will not be accepted, even if due to inadequate packaging or carriers.
The goods must be shipped by the customer, at their own expense, within 91 days from exercising the right of withdrawal, to the following address:
Vinai del Borgo (T.C.S. Borgogno S.r.l.)
Via Sant'Agostino, 16/B
12084 - Mondovì (CN)
Please specify on the package that pickups are available on the following days and times:
From Tuesday to Saturday, from 10:00 to 12:30 and from 15:30 to 19:30
Shipments with recipient-paid charges will not be accepted.
Returns shipped using methods other than those indicated above will not be accepted.

REFUND PROCEDURE AND TIMELINES
T.C.S. Borgogno S.r.l. commits to refund the customer within 7 days from receiving the returned goods an amount corresponding to the value of the goods as indicated on the invoice. The amount will be credited to the customer's bank account through a wire transfer using the IBAN provided by the customer in the withdrawal communication.
The refund will be issued net of shipping costs, as stipulated in these terms of sale and according to the law.

WARRANTY AND LIABILITY
The company assumes no responsibility for disruptions caused by force majeure or unforeseeable circumstances, such as accidents, thefts, or robberies affecting the courier responsible for delivery, fires, explosions, strikes, lockouts, earthquakes, floods, and other similar events that prevent, in whole or in part, the execution of the contract within the agreed time and manner.
The company will not be liable to any party for damages, losses, and costs incurred as a result of non-performance of the contract due to the aforementioned causes, with the consumer being entitled only to a refund of the amount paid.
Similarly, the company is not responsible for any fraudulent or unlawful use that may occur by third parties during the payment process of the purchased products if it can demonstrate that it has taken all possible precautions based on the best knowledge and experience at the time.

Applicable Law and Jurisdiction
Contracts concluded with the company are considered made in Italy and are governed by Italian law. Any disputes relating to the application, execution, interpretation, and violation of purchase contracts made online through the website www.vinaidelborgo.com will be subject to Italian jurisdiction.
These general conditions refer, in all respects not expressly provided herein, to the provisions of the Consumer Code.
For any disputes arising between the parties regarding this contract, the competent court shall be the court of the consumer's place of residence or domicile if located within the territory of the Italian State. In all other cases, the exclusive territorial jurisdiction is that of the court of Cuneo, excluding any other competing jurisdictions.

CONTACTS
Email: info@vinaidelborgo.com
Phone: 0174320173