Terms of service

GENERAL TERMS OF SALE

These general terms of sale govern the sale of products marketed by T.C.S. Borgogno S.r.l. through the website www.vinaidelborgo.com.

All purchase orders placed following the indicated procedures will be subject to these terms of sale, in compliance with Italian law, particularly Legislative Decree 70/2003 regarding e-commerce and Legislative Decree 206/2005 concerning distance contracts.

Any modifications and/or new conditions of sale will be promptly communicated to the customer through publication on the website and will be applicable to purchases made after the date of publication.


CONTRACT

The contract is considered concluded upon receipt of payment for the order by T.C.S. Borgogno S.r.l., after verifying the accuracy of the provided data.

By submitting the order form, the customer confirms their knowledge and acceptance of these General Terms of Sale and the additional information contained on the website www.vinaidelborgo.com, including the privacy policy.


PAYMENT METHODS

Each order will be properly accounted for by issuing a regular payment receipt or an invoice upon specific request.

All prices displayed include VAT. Payment must be made at the time of the electronic order using Credit Card, PayPal, or Bank Transfer.


ORDER CANCELLATION BY THE CUSTOMER

If the customer decides to cancel an order for any reason not attributable to the seller, any refund due will be deducted by all expenses incurred by the seller, including but not limited to:

  • Payment processing fees (e.g., credit card, PayPal, Stripe, etc.)
  • Currency exchange fees
  • Shipping costs incurred for order dispatch (even if shipping was free for the customer)

These amounts will be automatically deducted from the refunded amount.


DELIVERY TERMS

Upon confirmation of the purchase order and successful payment transaction, T.C.S. Borgogno S.r.l. will proceed to ship the purchased goods to the address provided by the customer via courier.

Delivery will be made within 3 to 4 working days from the confirmation of the purchase order. Delivery times vary depending on the destination country and are specified on the website.

It is the customer's responsibility to ensure that all information provided, including the shipping address, is accurate and correct. Any errors or omissions may result in additional costs and delays, including but not limited to:

  • Shipping fees
  • Return shipping fees
  • Additional charges levied by the shipping carrier or customs authorities

RIGHT OF WITHDRAWAL

Purchases made on the website www.vinaidelborgo.com are subject to the provisions of Legislative Decree 206/05, which guarantees the right to withdraw from the purchase contract.

Conditions of the right of withdrawal

  • The right of withdrawal is reserved for consumers, as defined by Legislative Decree 206/05, excluding purchases made by retailers or individuals purchasing for resale.
  • The customer bears the exclusive cost of returning the goods.

Procedure to follow

The customer must communicate their intention to withdraw to T.C.S. Borgogno S.r.l. within 10 days from the date of receiving the ordered goods.

The communication can also be sent via fax or email, provided that it is confirmed by registered letter with acknowledgment of receipt (A.R.) within 48 hours, indicating:

  • Order number and date
  • Invoice number
  • Which products are subject to withdrawal (identified by item code)

Address for withdrawal requests

T.C.S. Borgogno S.r.l.
Piazza Filippi, 5/B
12089 - Villanova Mondovì (CN)
VAT number: 02467110041


RETURN PROCEDURE AND TIMELINES IN CASE OF WITHDRAWAL

The purchased products must be returned to T.C.S. Borgogno S.r.l. in excellent condition, in their original packaging, and adequately protected.

Returns will not be accepted if:

  • Products are used or damaged, even due to inadequate packaging
  • The label or packaging is damaged

The customer must arrange and pay for the return shipment within 10 days from exercising the right of withdrawal, to the following address:

Vinai del Borgo (T.C.S. Borgogno S.r.l.)
Via Sant'Agostino, 16/B
12084 - Mondovì (CN)

⚠️ Returns sent with recipient-paid charges or using unauthorized return methods will not be accepted.


REFUND PROCEDURE AND TIMELINES

T.C.S. Borgogno S.r.l. commits to refunding the customer within 10 days from receiving the returned goods.

  • The refund will be issued via bank transfer to the IBAN provided by the customer in the withdrawal request.
  • The refund will be net of shipping costs, as stipulated in these terms of sale.

If an order is canceled by the customer for reasons not attributable to the seller, the refund will be deducted by all expenses incurred by the seller, as outlined in the Order Cancellation section.


CORK POLICY

We are not liable for corked bottles, as producers do not refund every corked bottle.

We strive to minimize the problem by selecting wines using DIAM corks or similar, which have no risk of cork taint.


WARRANTY AND LIABILITY

The company assumes no responsibility for disruptions caused by force majeure, such as:

  • Accidents, thefts, robberies involving the courier responsible for delivery
  • Fires, explosions, strikes, lockouts, earthquakes, floods, and other unforeseen events

The company will not be liable for:

  • Losses, damages, or costs resulting from failure to execute the contract due to the above reasons
  • Fraudulent or unlawful use of payment methods by third parties

APPLICABLE LAW AND JURISDICTION

Contracts concluded with the company are considered made in Italy and are governed by Italian law.

  • For disputes with Italian consumers, the competent court will be the court of the consumer’s place of residence.
  • For all other cases, the exclusive jurisdiction will be the Court of Cuneo.

CONTACTS

Email: info@vinaidelborgo.com
Phone: +39 0174 320173