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Are your shipments safe? How do you pack orders?

Each order is treated with the utmost care:

Professional packaging

We use certified Nackpack shockproof packaging, specifically designed for transporting wine.

Additional protection

Each bottle is wrapped in protective paper and placed in break-proof packaging.

Check and seal

Before shipping, each bottle is checked and closed with our guarantee seal .

Fast times

The package is entrusted to the courier on the first available collection day.

Constant monitoring of the shipment

Follow the tracking to know the status of the delivery. We also monitor the orders in transit daily.

Special needs

If you have special requests, such as times or floor delivery, please let us know in advance. We will do our best to communicate them to the courier in the notes, but any extra services depend on the destination branch and cannot be booked by us.

No minimum order

You can also buy a single bottle. However, we recommend that you consider purchasing multiple products to optimize shipping costs.

What payment methods do you accept?

We accept the main secure payment methods such as Paypal, Shopify Payments and Satispay as well as:

Cards

Visa

MasterCard

American Express

Master

UnionPay

Wallet

Apple Pay

Google Pay

+Other Local Payment Managers

Bank transfer

All payments are processed through secure and certified circuits.

Can I cancel my order?

Yes, you can cancel your order before it is shipped (within one hour of purchase) . Please contact us as soon as possible after purchasing.

If your order has already been handed over to the courier, you can still return it once you have received the package, according to our return policy .

How do you protect wines during shipping while sourcing your wines?

We only ship during periods when the outside temperature is between 10°C and 15°C, or we use refrigerated transport to safeguard the wines from heat and sudden temperature changes.

Need delivery on a specific date?

No problem! Just add a note at checkout or contact us right after placing your order. We'll do our best to schedule the shipment to match your preferred delivery date.

Can I send this wine as a gift? Do you provide gift wrapping or personalized messages? Will the prices be visible?

Absolutely yes—we’ve thought of everything! You can gift any wine available on Vinai del Borgo, including this one, in a simple and elegant way. If you prefer not to choose a specific bottle, our curated Tasting Box Tasting Boxes also make excellent gift ideas.

To ensure maximum safety during shipping, we always use certified break-proof packaging. Additionally, you can add an external gift box for €3.95—just select this option at checkout. A giftpaper will be applied to the package, and we’ll send two separate waybills to protect the gift box in case of transport damage.

Want to include a personalized message?

No problem—write it in the order notes, and we’ll include it in the package.

And rest assured: prices will never appear inside the box the shipment. We might have to add the invoice however if the duty office requires it.

What are the advantages of purchasing from Vinai del Borgo compared to other sites or physical stores?

Buying on Vinai del Borgo means choosing wines selected by our family who has been in the sector as selectors for more than 30 years. All wines are purchased directly from the winery and stored in an optimal manner and we can ensure the supply chain from the vineyard. We offer safe shipping with certified shockproof packaging, dedicated and competent customer service, fast deliveries, and the convenience of receiving the wine directly to your home. In addition, we guarantee the quality of each bottle and offer exclusive offers for our regular customers and those subscribed to the newsletter.

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What happens if I am not at home at the time of delivery?

No problem: the courier will make a new attempt the next day or leave a note with instructions to arrange a new delivery or collection at an approved point. If you have special needs, you can contact us and we will help you manage the delivery in the best way.

If I add this wine to an existing order, can I combine them into the same shipment?

If your first order hasn't shipped yet, yes! Contact us as soon as possible via email or WhatsApp indicating your order number and the new one: we will do our best to unify them into a single shipment, avoiding additional costs.

Is it possible to receive an invoice in my company's name?

Of course! At checkout, enter your complete company data (including VAT number and SDI or PEC code if necessary). The invoice will be automatically issued and sent via email. For any tax needs you can also contact us.

How is a wine chosen to enter your catalog? Do you follow a qualitative selection?

Yes, every wine on Vinai del Borgo is the result of careful selection. We work directly with producers who share our philosophy: authentic, local wines, often limited production and with a story to tell. We taste every label and include it only if we believe it offers real value to our customers.

How can I know if this wine is suitable for my personal taste? Do you offer a free consultation?

Of course! If you have any doubts, you can write to us directly: our team will guide you in your choice, advising you based on your tastes, favorite dishes or occasion of use. Alternatively, you can explore our themed Tasting Boxes : they are designed to help you discover new wines selected based on style, area or pairing.

Is it possible to ship to an address other than mine (e.g. gift, second home, office)?

Yes, you can enter a shipping address other than your billing address directly during checkout. This allows you to send the wine to a friend, a vacation spot or your office, with total convenience.