Are your shipments safe? How do you prepare orders?

Each order is treated with the utmost care:

Professional packaging

We use certified Nackpack shockproof packaging, specifically designed for transporting wine.

Additional protection

Each bottle is wrapped in protective paper and placed in break-proof packaging.

Check and seal

Before shipping, each bottle is checked and closed with our guarantee seal .

Fast times

The package is entrusted to the courier on the first available collection day.

Constant monitoring of the shipment

Follow the tracking to know the status of the delivery. We also monitor the orders in transit daily.

Special needs

If you have special requests, such as times or floor delivery, please let us know in advance. We will do our best to communicate them to the courier in the notes, but any extra services depend on the destination branch and cannot be booked by us.

Is there a minimum of order? What payment methods are accepted? Can I cancel my order?

No minimum order

You can also buy a single bottle. However, we recommend that you consider purchasing multiple products to optimize shipping costs.

What payment methods do you accept?

We accept the main secure payment methods such as Paypal, Shopify Payments and Satispay as well as:

Cards

Visa

MasterCard

American Express

Master

UnionPay

Wallet

Apple Pay

Google Pay

+Other Local Payment Managers

Bank transfer

All payments are processed through secure and certified circuits.

Can I cancel my order?

Yes, you can cancel your order before it is shipped (within one hour of purchase) . Please contact us as soon as possible after purchasing.

If your order has already been handed over to the courier, you can still return it once you have received the package, according to our return policy .

How do you protect wines during shipping while sourcing your wines?

We only ship during periods when the outside temperature is between 10°C and 15°C, or we use refrigerated transport to safeguard the wines from heat and sudden temperature changes.

Need delivery on a specific date?

No problem! Just add a note at checkout or contact us right after placing your order. We'll do our best to schedule the shipment to match your preferred delivery date.

Can I send this wine as a gift? Do you provide gift wrapping or personalized messages? Will the prices be visible?

Absolutely yes—we’ve thought of everything! You can gift any wine available on Vinai del Borgo, including this one, in a simple and elegant way. If you prefer not to choose a specific bottle, our curated Tasting Box Tasting Boxes also make excellent gift ideas.

To ensure maximum safety during shipping, we always use certified break-proof packaging. Additionally, you can add an external gift box for €3.95—just select this option at checkout. A giftpaper will be applied to the package, and we’ll send two separate waybills to protect the gift box in case of transport damage.

Want to include a personalized message?

No problem—write it in the order notes, and we’ll include it in the package.

And rest assured: prices will never appear inside the box the shipment. We might have to add the invoice however if the duty office requires it.

What are the advantages of purchasing from Vinai del Borgo compared to other sites or physical stores?

Buying from Vinai del Borgo means choosing wines personally selected by our family, with over 30 years of experience in the wine industry.

We purchase directly from wineries, ensuring complete traceability from vineyard to your glass. Each bottle is stored under optimal conditions, and we use certified shockproof packaging to guarantee safe delivery.

You’ll enjoy:

Fast and secure shipping

Dedicated and knowledgeable customer service

The convenience of home delivery

A quality guarantee on every bottle

Plus, we offer exclusive promotions for our returning customers and those subscribed to our newsletter.

If this wine is sold out, when will it be available again? Can I pre-order?

Absolutely you can contact us by email: info@vinaidelborgo.com or at +39 0174 320173.

What happens if I’m not home at the time of delivery?

No problem! The courier will attempt a new delivery on the next working day or leave a notice with instructions on how to schedule a new delivery or collect the parcel at a nearby pickup point. If you have specific delivery needs, feel free to contact us—we’ll help arrange the best possible solution.

If I add this wine to an existing order, can they be shipped together?

Yes, if your first order hasn’t been shipped yet! Contact us as soon as possible via email or WhatsApp, providing the original and new order numbers. We’ll do our best to combine them into a single shipment and avoid extra shipping costs.

Can I receive an invoice addressed to my company?

Absolutely! Just enter your complete business information during checkout (including VAT number and SDI code or PEC if required). The invoice will be issued automatically and sent via email. For any special billing requests, feel free to contact us.

How do you choose the wines in your catalog? Is there a quality selection process?

Yes—every wine on Vinai del Borgo is carefully selected. We work directly with producers who share our philosophy: authentic, terroir-driven wines, often from limited production and with a story to tell. We personally taste every label and only include wines that we believe offer real value to our customers.

How can I know if this wine matches my personal taste? Do you offer free advice?

Of course! If you’re unsure, just write to us—our team will help guide your choice based on your taste, favorite dishes, or the occasion. You can also explore our themed Tasting Boxes, designed to help you discover new wines selected by style, region, or food pairing.

Can I ship to a different address (e.g. as a gift, to a second home, or my office)?

Yes, you can enter a different shipping address during checkout. This lets you send wine directly to a friend, holiday home, or workplace—easy and convenient!